FAQ


What currency we charge on our online store?

Canadian Dollars.

Can customers return or exchange their merchandise?

Yes, please review carefully our return and exchange policy at the time of checkout.

Where we ship our products from?

We ship all our products from Ontario Canada.

What is the shipping cost?

We have FREE shipping to US and Canada for orders value 100 CAD and higher. Orders below 100 CAD, we charge  flat rate of 11:95 CAD

Do customer have to pay customs on received products?

If you live in Canada, we have taken that hassle for you and there will be no customs as we ship to you from within Canada. Out side Canada you need to check with your local customs and border agency.

How long does it take to receive the product after I place the order?

We use the most reliable mailing service and we promise 3 to 5 business days for delivery in Canada and USA, in case of delay we will inform our customer.

Can Deal Zeal issue gift certificate?

We do not issue gift certificates or gift receipt.

Does Deal Zeal make gift packing?

Our boxes and pouches are elegant and can be used as gift boxes with no need of you spending extra money on a gift wrap.

What is IDENTITY brand?

IDENTITY is an exclusive brand of Deal Zeal. It is a unique and amazing collection of sterling silver necklaces. We will add more items down the road. 

Can customers order items marked sold out?

We do not take back orders, if you happen to like any of those sold out items, please go to CONTACT US page to send your request and we will be delighted to bring it specifically for you.